I purchased a set of four shock absorbers from this supplier, compatible with the EDC (Electronic Damper Control) system for my BMW X5 E70. The supplier assured me that the EDC could be easily removed, providing a video demonstration. However, the video was misleading. When I attempted to follow the instructions, the metal parts were damaged. The video was split into two parts, which added to the confusion. I will upload the video for you to judge.
The major issue was the length of the shock absorbers. The front shock absorbers were longer than my original ones, while the rear shock absorbers were shorter. This discrepancy is evident in the pictures I have attached. When I contacted customer service, they blamed my original parts instead of addressing the issue.
While the shock absorbers themselves seem to be in good working order and the shipping was quick, the supplier did not offer any solutions to the problem